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Sales Agreement

The official sales contract, which is presented as an example below, will be sent to your e-mail address by filling in the relevant fields in your shopping.









Address: Pazar Mh. 10 March Cd. No: 9 Sunday/RIZE

Customer Service Phone: 0 (464) 612 1 444

Whatsapp: 0 (532) 052 4707

Commercial Registry Number: 1011



1.2 BUYER:


Name/Surname/Title: [[contract.Recipient_NameSurname]]

Address: [[contract.Delivery_Address]]


Email: [[contract.Recipient_Email]]

Date : [[contract.DateTime]]





The subject of this contract is the Law No. 6502 on the Protection of the Consumer (Law No. ”) and determining the mutual rights and obligations of the parties in accordance with the provisions of the Regulation on Distance Contracts.





3.1- The type and type, quantity, brand/model, color, sales price including taxes (as unit x unit price) of the products are as follows.




3.2- Payment Method: [[contract.Payment_Type]]






a) When the BUYER prefers a credit card payment method (INTERNET), he will enter his credit card information on the relevant page before completing his shopping on the website.

b) The BUYER may choose any of the installment options, as appropriate, or can make the payment with a single withdrawal option.

c) The BUYER's bank may apply a higher number of installments than the selected installment by organizing campaigns, and may offer services such as installment postponement. Such campaigns are at the discretion of the BUYER's bank, and if the SELLER is informed, information about the campaigns is provided on the (INTERNET) site.

d) If the BUYER chooses one of the installment options, the order total will be divided by the number of installments as of the account cutoff date of the credit card and reflected on the credit card summary by the BUYER's bank. The bank may not distribute the installment amounts equally to the months, taking into account the fractional differences. The creation of the detailed payment plan is at the discretion of the BUYER's bank.

e) On the other hand, due to the fact that the forward sales are made only with the credit cards of the Banks, the BUYER shall confirm the relevant interest rates and the information about the default interest separately from the bank, and that the provisions regarding the interest and default interest in accordance with the provisions of the current legislation are stipulated in the credit card agreement between the Bank and the BUYER. accepts, declares and undertakes that it will be implemented within the scope of

f) In case of default by the BUYER in the transactions made with the credit card, the BUYER shall pay interest within the framework of the credit card contract signed by the bank with him and shall be liable to the bank. In the event that the BUYER defaults due to its debt, the BUYER accepts and undertakes to pay the SELLER's loss and damage due to the delayed performance of the debt.

g) The BUYER shall be responsible for the accuracy of the card information to be given during the credit card payment method.

h) In payments made using the credit card payment method option, if the card is used unlawfully by someone other than the holder, the transaction is carried out in accordance with the provisions of the Bank Cards and Credit Cards Law and the Regulation on Bank Cards and Credit Cards.




a) When the BUYER prefers to pay by wire transfer/EFT, the bank IBAN information of the SELLER will be shared with the BUYER on the Website.

b) After the BUYER makes the payment by wire transfer/EFT, the order will be approved after the payment reaches the SELLER bank account. The BUYER should write the order number in the explanation part of the transfer process.




5- Delivery Type and Address


Delivery Person : [[contract.Recipient_NameSurname]]

Contact Information of the Person to be Delivered: [[contract.Teslimat_TelefonGsm]]

Delivery Address : [[contract.Delivery_Address]]

Billing Address : [[contract.Invoice_Adres]]



a) The product is delivered to the delivery address specified by the BUYER or to the person/organization at the address indicated, packaged and intact.

b) This period may be extended in cases where the SELLER cannot prevent it with reasonable measures, such as war, natural disaster, riot, strike, lockout, flood, fire, earthquake.

c) Even if the BUYER is not at the address at the time of delivery, the SELLER will be deemed to have fulfilled its performance fully and completely. Therefore, the SELLER is not responsible for the damages and expenses caused by the BUYER's late delivery and/or non-delivery of the product.

d) If the PRODUCT is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

e) Delivery to the islands is not possible.






a) When the products to be sent by transport are ready for shipment, our customer service reaches the BUYER to determine the appropriate week for delivery. The finalized delivery date is planned from the 7-day interval selected by the BUYER to a day to be determined by the SELLER. a) The BUYER is reached by SMS or call 1-3 days before the planned delivery date and the BUYER's approval is obtained. Since the delivery plans are prepared automatically by the system, no changes are made except for special cases.

b) On the day of delivery, information is given by calling within the day before the arrival for delivery. In the special situation of the BUYER or in cases where there is no one at the specified address and the delivery cannot be made, the 2nd delivery is rescheduled for at least 7 days later and the SELLER may charge an extra shipping fee for the new transport organization.

c)  For transported deliveries that include installation, installation is done on the same day of delivery. Setup is not set for a different day.

d) If a problem is noticed during delivery, the problem must be stated by the BUYER on the delivery form to be provided by the delivery team.

e) If there is no freight elevator in the building and the product does not fit inside the building, if it is necessary to keep an elevator, the responsibility belongs to the BUYER.

f) For shipments made with the shipping company, the delivery fee to all city centers and nearby districts belongs to the SELLER. For districts far from the provincial centers, the intermediate transportation fee will be paid by the BUYER.

g) In overseas deliveries; Delivery is made in front of the building door. Since the transports are carried out by truck, if the truck cannot approach the front of the building, the delivery is made to the closest point where the vehicle can approach.






a) When your products to be sent by Horoz Logistics are shipped, the cargo tracking number is shared with you via SMS and e-mail.

b) Upon our agreement with Horoz Logistics, your products are transported to your apartment free of charge. There is no extra charge for transport to the floor.

c) The BUYER is responsible for checking the product upon receipt and, when he sees a problem with the product caused by the cargo, not accepting the product or keeping a report to the cargo company official. Otherwise, the SELLER will not accept responsibility.

d) In areas far from the village, town or city center where cargo cannot be delivered, your cargo is brought to the nearest central branch and information is given for the BUYER to receive it from there. The BUYER must receive the cargo within the specified time.





a) In the deliveries made with Horoz Logistics, the installation will be done by our installation teams within (3) days at the latest after the BUYER notifies the SELLER that the products have been received.

b) On the day of installation, information is called and informed during the day before coming for installation. 

c) In deliveries made with the transport company, the installation teams are sent with the transport and the assembly process of the products is done on the same day as the delivery.

d) If additional installation service is not purchased for the products whose installation belongs to the customer, the installation process belongs to the BUYER.

e) Since the service plans are prepared automatically by the system, no changes are made except for special cases.

f) In case of returning the installed products, it is the BUYER's responsibility to disassemble the product again.





The BUYER can request a free cancellation or change within 3 days from the order date for the products that have not been delivered yet. For cancellation requests after the 3rd day, the terms of the Right of Withdrawal, PRODUCT RETURN AND EXCHANGE apply.





a) The BUYER has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery for STANDARD PRODUCTS without giving any reason and paying any penal clause.


a-1) The Consumer Right of Withdrawal period starts on the day the BUYER receives the PRODUCT in contracts regarding the delivery of goods. However, the BUYER may use the right of withdrawal within the period from the establishment of the contract to the delivery of the PRODUCT.

b-1) In determining the period of the right of withdrawal; For goods that are the subject of a single order and delivered separately, the day when the consumer or the third party determined by the consumer receives the final product, and for goods consisting of more than one piece, the day the BUYER takes delivery of the last piece is considered the delivery day.

c-1) You can submit your withdrawal request by sending an e-mail to or by calling our call center at 0 (464) 612 1 444 before the right of withdrawal expires.

d-1) After the BUYER's right of withdrawal expires, no arbitrary returns are accepted for STANDARD PRODUCTS.


b) The BUYER, in CUSTOMIZED PRODUCTS (in line with the customer's requests or personal needs; not purchased a ready-made product, but also produced on special order by specifying its qualities and dimensions; color, fabric, size, etc.) products) right of withdrawal will not be used. 


c) In the requests for the return of the products, the products with shipping will be returned by our own delivery team, and if the products are delivered by courier, the product returns must be made by the BUYER by courier.





a) The PRODUCT sold is guaranteed by KIZILHAN FURNITURE for 2 years.

b) In cases where it is noticed that there is a defect in the PRODUCT, the SELLER undertakes to solve the problem within 30 days. Defects at the time of delivery must be reported to the SELLER at the time of delivery.

c) Conditions caused by the BUYER's fault of use are not within the scope of the Warranty.






a) The payment process for ORDER CANCELLATION is initiated within 7 working days following the BUYER's submission of the request.

b) The refund payment process for the return of the PRODUCT is initiated within 7 working days following the receipt of the PRODUCT to the SELLER.





a) In how many installments the BUYER has purchased the product, the Bank repays the BUYER in installments. The method of return to be made by the Bank to the BUYER is between the BANK and the BUYER, and the SELLER has no responsibility in this regard.

b) After the SELLER has paid the entire product price to the bank at once, in the event that the installment expenditures made from the Bank's POS are returned to the BUYER's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. The installment amounts paid by the BUYER until the cancellation of the sale, if the return date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the BUYER will pay the installments before the return, after the end of the installments of the sale, for another month equal to the number of installments he has paid before the return. receivables and will be deducted from existing debts.

c) In case of return of goods and services purchased with a card, the SELLER cannot make a cash payment to the BUYER in accordance with the contract it has made with the Bank. Payments made by credit card will be refunded to the same credit card.





a) By requesting bank account information from the BUYER, it is made in the form of Wire Transfer or EFT to the account specified by the BUYER (the account must be in the name of the person at the billing address or the name of the user member).






a) The BUYER declares that he has read the preliminary information about the product subject to the contract on the website and has received the necessary confirmation electronically.

b) Prices may be subject to instant changes depending on market conditions or campaigns. Kızılhan Furniture reserves the right to change product prices and/or change the campaign conditions and end date at any time and without prior notice.

c) The SELLER is responsible for the delivery of the contracted product in a sound, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

d) For the delivery of the product subject to the contract, the price of this contract must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

e) After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit card of the BUYER by unauthorized persons, not due to the fault of the BUYER, provided that the product has been delivered to the BUYER. It must be sent to the SELLER.

f) In case of defective (defective, damaged, etc.) products sold with or without warranty certificate, or in case of malfunction or deterioration within the scope of warranty and conditions, the products in question may be sent to the SELLER for the necessary repair to be made by the authorized service.

g) If the BUYER does not pay the price of the product ordered or the sale price cannot be collected due to the lack of the required amount in the credit card account, the product will not be sold. The BUYER accepts, declares and undertakes that the processing time of the order is not the moment the order is placed, but the time the necessary collection is made from the credit card account or the payment is made, and that the SELLER will not be obliged to offer any product in case this collection cannot be made.

h) The SELLER is not responsible for price and content errors arising from typographical and system errors that may occur on the Website.





a) In disputes arising from this contract, the Arbitration Committee for Consumer Problems or the Consumer Court in the place where you directly reside or where the consumer transaction is made, within the monetary limits determined by the Ministry of Customs and Trade.






a) SELLER records (including records in magnetic media such as computer-sound recordings) constitute conclusive evidence in resolving any disputes that may arise from this Agreement and/or its implementation.






a) With the acceptance and approval of this Agreement and the realization of the payment for the order placed on the Website, the BUYER shall be deemed to have accepted all the terms of this Agreement and this Agreement will enter into force.

b) BUYER, SELLER's name, title, full address, telephone and other access information Basic features of the service subject to the contract, sales price including taxes, payment method, all preliminary information about the service subject to sale and use of the right of "withdrawal"; and how this right can be exercised, the official authorities to which they can submit their complaints and objections, and all rights and obligations brought by the contract, that they are informed by the SELLER in accordance with the internet environment and the Law No. 6502, that they have accurate and complete information on these issues, and that they confirm this preliminary information in electronic environment. It accepts, declares and undertakes that it is a party by accepting the terms of the Agreement and that it has no objections.






address: Pazar Mh. 10 March Cd. No: 9 Sunday/RIZE

Customer Service Phone: 0 (464) 612 1 444

Whatsapp: 0 (532) 052 4707

trade register number: 1011

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